How we gain loyal customers

Customer dialogues
We use a target-oriented dialog program to ensure that you reach your customers with the right messages. Through methodical relationship management, we establish loyalty with your customers.
Loyalty Programs
We create and operate a target-group-specific loyalty program that turns customers into fans in the long term. This is how new customers become loyal customers.
CRM & Data
We develop your customer relationship management methodically. Through a data-based strategy, the use of modern CRM tools and a suitable contact and communication strategy, we ensure loyal customers.
We analyze existing marketing, sales and customer service measures, identify starting points for increasing efficiency and support you in the implementation of process automation.

How to work with us

Welcome Call

Please feel free to call us or make an appointment online.

Focus Call

We have established that we fit together. Now it's time to define your specific goals.


We have defined a clear focus of cooperation. Now it's time to implement your project.

Our customers

In these projects we ensure more customer retention & loyalty


Introduction of a customer loyalty program with a user-optimized portal for new customer acquisition and long-term ties with existing customers. Data management takes place via the linked CRM database.


Target group-specific e-mail communication to online store customers and members of the Breuninger card. The aim is to achieve sales targets, increase the attractiveness of the customer card and retain customers.


Development of an online customer club platform and accompanying communication. Design and implementation of the customer frontend, the backend for member management plus content maintenance.

How a project works


Strategy & target definition

Together we define your goals, analyse your target group as well as your current measures.


Analysis of potential

We analyze your customer relationship management based on relevant CRM success criteria. Based on the results, we show you strategic and operational growth levers.


Action planning

We plan how and with what actions we will achieve the goals we have set together.



Our team of experts from various disciplines such as creation, content, campaigns and technology takes care of the professional implementation of the measures.



We are your long-term business partner. We are happy to accompany you through continuous optimization on the way to more customers, more sales and more revenue.

Our partners

We integrate state-of-the-art tools & components
for CRM, marketing and sales automation.

We are looking forward to your inquiry!

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