Agency for Marketing- & Sales-Automation

More efficient contact management & more sales success through automated processes

We analyze and evaluate existing marketing, sales and customer service measures and identify starting points for process automation. We accompany your company on the way to introducing automation for marketing, sales & customer service.

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Customers

Trust | Partnership | Results

Our agency services in Marketing & Sales Automation

Marketing- & Sales-Automation - Services

Marketing-Automation

We develop professional automation solutions for you to generate new leads via various contact channels as well as solutions for the loyalty of existing customers through excellent customer dialogue.

Approaches to Marketing

Automation of Lead Generation - collection of customer data and data profiles via various contact channels
Automation of E-Mail Campaigns - mailing routes along the customer journey and according to customer behavior
Automation of the Customer Dialog through rule-based loyalty programs
Data Analytics Automation - Create automated reports & dashboards for management decisions
Automation of Digital Marketing
including Search Engine Marketing and Social Media Marketing

Marketing- und Vertriebsautomation - Marketing-Automation

Sales-Automation

We transfer prospects from lead campaigns into a tool-based and data-supported lead management process to automate sales activities. The results are transparent processes, coordinated measures and automated campaigns to increase your sales success.

Approaches for Sales

Automation of recurring sales processes (scheduling, preparation and follow-up of customer appointments, preparation of offers, monitoring of open offers, reporting)
Automation of lead management (automatic distribution, evaluation and prioritization of leads)
Automation of sales promotion and incentive measures (vouchers, coupons, raffles, etc.)
Automation through online store systems (invoicing, shipping & returns, etc.)

Customer Service-Automation

Benefit from automating your customer service processes to replace manual routine processes and requests and use the valuable resources freed up for value-adding activities. We support your company in improving processes and efficiency in customer service. By using artificial intelligence supported chatbots we provide a successful balance between personal service and automation for excellent customer service.

Approaches to Customer Service

Automation of Customer Service through chatbots (answering questions about products, services, orders; FAQs, requesting information, categorizing incoming messages)
Automation of customer feedback through chatbots & apps (conducting surveys, complaint management)
Automation of customer loyalty programs (bonus and loyalty programs, customer clubs, recovery)
Automation of video & voice recording (recording of incoming and outgoing calls for analysis and improvement of service quality & logging of customer contact data)
Automation through self-services (allow standard requests to be processed independently)